This Refund Policy governs all refund requests for orders placed on martlyhive.com operated by CLASSIC IMPEX LIMITED. This policy is designed to clarify refund rules for buyers and payment service providers.

Refund Eligibility

We will approve refunds under the following circumstances:

1. Your returned goods pass our inspection within the 30-day return window.
2. We cancel your order before shipment due to stock shortage or system error.
3. We shipped incorrect items or defective products caused by our side.

Refund Processing Timeline

After we receive and inspect your returned goods and approve your refund request, the refund will be issued to your original payment method within 5–10 business days. The actual arrival time depends on your payment provider’s processing speed.

Partial Refund

Partial refund may be offered if returned items have signs of wear, missing accessories or damaged packaging. We will notify you of partial refund decisions before processing.

Non-Refundable Items & Fees

• Original outbound shipping charges are non-refundable.
• Return shipping cost will not be refunded unless the error is caused by our company.
• Requests submitted after the 30-day return period will not be approved.
• Customized products are non-refundable unless there is a manufacturing defect.

Refund Denial

We reserve the right to reject refund requests if returned items fail inspection, or the request violates our policy. If your refund application is denied, we can ship the goods back to you at your cost.

Order Cancellation Before Shipment

You may cancel your order for a full refund before the package is dispatched. Once the parcel has been shipped, order cancellation is unavailable, and you need to submit a return request after receiving the goods.

Contact

CLASSIC IMPEX LIMITED

ROOM B 16/F EUBANK PLAZA 9 CHIU LUNG STREET CENTRAL HK

Email: classicimp8@hotmail.com

Phone: +852 97504948